This help center is a directory to the most common questions that we are asked. The information provided here is intended to help you find and use our help resources.
Shopping With Us
- How quickly will you ship my products?
Most orders are sent to our warehouse for fulfillment within 60 minutes if they are shipping to the confirmed billing address of the payment method used. The cutoff time for same day shipping is 10:00 AM EST. Orders received after 10:00 AM EST may not be picked up until the next business day. Orders shipping to an address other than the billing address of the payment method used will be subject to additional verification which may take 1-2 business days. Also, if a holiday is on a Saturday or a Sunday, Fedex and UPS will have that next Monday off as a holiday and no shipments will be sent out until that next Tuesday so please plan accordingly.
- How quickly will i receive my products?
We offer a wide range of shipping options from economy to overnight depending upon your needs and budget. Of course you will save by using economy shipping which is generally sent via the US Postal Office. Economy shipping can take between 1-2 weeks, and for Rural California up to 3 weeks. Delivery Confirmation and/or Tracking is available on each method of shipment depending on the carrier.
- What are your shipping rates and policies?
Shipping is charged for products based on the weight and quantity of items ordered. For more information, checkout our Shipping Rates Page.
- Where is my order?
Use our Track My Order page to get your tracking or delivery confirmation number. You will need the email address used at purchase time, the billing zip code and your order confirmation number. If you do not have this information you may also log into the My Account Page provided you have setup an account. If you checked out as a guest you should go to the Contact Us Page for customer help. Canada Post and International will receive a confirmation number but their postal service does not track it.
- My Tracking Number is not updating - why?
Standard Shipping - Items shipped economy or standard are usually shipped media mail or parcel post with the US Postal Office. These methods of shipping do not offer realtime tracking, but instead offer delivery confirmation which is updated only when the item is delivered. You may get help on delivery confirmation numbers by calling the US Post Office directly.Canada Post and International will receive a confirmation number but their postal service does not track it.
UPS Mail Innovations or Fedex SmartPost - In both these instances the package ships with either UPS or Fedex until it gets to the customer's nearest postoffice. The final leg of delivery is handled by the US Post.
Priority Mail, Expedited, UPS Ground or Express, or Fedex Ground or Express - These services offer full fledged tracking numbers that should update daily.
- Help - I want to cancel my order!
Your order can be cancelled only if it has not been sent to the warehouse for fulfillment. Once the order has been approved for fulfillment it can not be cancelled and you will need to initiate a return when you receive the item. We are generally under pressure from clients to approve orders for fulfillment as quickly as possible - and so the window for cancellation may be very small.
Cancellation requests received out of business hours will not be processed until the next business day - and can only be processed if the order has not been sent to fulfillment.
- How do i return an item?
For information on our policies and procedures for making returns, checkout our Easy Product Returns Page.
Account Management Help
The following are the top questions asked of our team regarding Account Management.
- Do i have to setup an account to make a purchase?
Generally you may checkout as a guest which will not create an account. Guest checkouts do not create an account, and so you can not review your purchase history.
Guest checkouts can not be used with purchases of eBooks and other digital products. We require you setup an account when purchasing eBooks so that you can log into your account center to download your purchases.
- If i have setup an account, how do i login?
Visit our Account Management Center to log into your account and review your purchases.
- Help - I want to contact you - how do i get in touch?
Use the information on our Contact Us page for phone and email contact information. Live assistance is generally available from 10am thru 5pm EST Monday thru Friday. Email received outside of business hours will be processed within the next 1-2 business days. We do not recommend emailing us with time sensitive instructions such as requests for order cancellation.
- Can i setup a Billing Account for you to bill me?
If you have a proven purchase history with us then you may elect to be billed. When placing orders on account you must call your order in. To setup a Billing Account you must complete a credit application and personal guarantee - and lodge a credit card on file. Applications may take up to 30 days to process and you should be prepared to pay with credit card or money order in the interim.
We do not issue Billing Accounts to residents outside the USA or to customers with no purchase history. You must be a church, ministry or educational institution to qualify. All customer accounts are net 14 days. Any account that becomes delinquent will have its credit status rescinded and all future transactions will have to be paid with credit card or money order - no exceptions.
If you have purchased eBooks from our site, then use the following resources to help you download and install your eBooks for reading. Generally its quick and easy!
- How do i install eBooks i purchased from you into my eBooks Reader Software or Device?
For help on installing eBooks that you have purchased, use our eBooks Help Center.
How Can I Make Money WIth You?
- Do You Have an Affiliate Program?
Visit our Affiliate Program Page for information on the terms and conditions of our Affiliate Program, and instructions on how to join.
- Can I Sell My Products With You?
If you are a product manufacturer, an author or publisher and you have the rights to your product, then visit our Seller Center Page to sell your eBooks and Printed Books page for instructions on how to enroll in our various merchant/product seller programs. We support the sale of Print On Demand Books, eBooks and physical Printed Books.
- Can i sell eBooks on your website?
Yes, we allow authors and publishers the option to sell their eBooks. Visit our Selling Your eBooks page for details of our program and how it works. You need to be an author or publisher with a completed and unencrypted ePub or Mobipocket formatted file.